Thank you for choosing Pink Rosé Haircare! Here’s everything you need to know about placing orders and our return policy.
Placing an Order:
- How to Order: You can place an order through our website by adding desired products to your cart and following the checkout process.
- Payment: We accept various payment methods, including major credit cards. All transactions are securely processed.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.
Shipping:
- Shipping Times: Please allow [X] business days for order processing and delivery. Shipping times may vary based on your location.
- Tracking: You will receive a shipping confirmation email with a tracking number to monitor the progress of your order.
Returns and Exchanges:
We want you to love your Pink Rosé products. If you are not completely satisfied, we offer a 10-day return policy.
Initiating a Return:
- Contact Us: Notify us of your intention to return within 10 days of receiving your order by emailing [return email] with your order number and reason for return.
- Return Authorization: Wait for our confirmation and instructions before shipping the product back to us. Unauthorized returns may not be accepted.
Return Conditions:
- Condition: Items must be in their original condition, unopened, and unused.
- Timing: Returns must be initiated within 10 days of receiving your order.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds:
- Processing Time: Refunds will be processed within 7 business days after we receive the returned items.
- Method: Refunds will be issued to the original payment method.
Exchanges:
- Product Exchange: Unfortunately, we currently do not offer direct exchanges. Please initiate a return and place a new order for the desired item.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order for assistance.
Contact Us:
If you have any questions or concerns about your order or the return process, please contact us at rbstyles80@icloud.com.
Thank you for choosing Pink Rosé Haircare!